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Privacy policy

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Our contact details

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Name:        AGB Solutions

Address:     E14, London

E-mail:       info@agb-solutions.co.uk

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Last updated

24th May 2024

 

AGB Solutions is a parent company trading under three names: AGB Learning Solutions, Executive English Coaching, and Eos Transformations. This notice applies to the use of personal information gathered from our domains, agb-solutions.co.uk, executiveenglishcoaching.co.uk, agblearning.com, and eostranformations.co.uk, their subdomains, and all software used in the maintenance and delivery of their services.

 

 

The type of personal information we collect

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We currently collect and process the following information:

 

All websites

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Information volunteered by you in website forms and enquiries, live chats, support tickets, and email.

  • Your activity on our webpages including IP address and how you interact with elements on the sites.

  • Your username and password.

 

Service websites (AGB LS, EEC, et)

  • Payment information (for example, credit and debit card details, billing address, bank details, etc).

  • Company information including information about employees involved in projects we are contracted to work on.

  • Information gathered as part of our research, review, analytical or design services that is unknown to you at the time of collection.

  • User preferences.

  • Communications sent to or from any accounts on our websites or email addresses using our domains.

  • Hardware information.

  • Information you provide as part of a coaching relationship such as assignments, book recommendations, etc.

  • (Please note: Confidential coaching notes created by your coach, if stored in our systems, can be accessed and viewed by no one but your coach. The only exception to this is if  we are legally compelled to do so (e.g. by court order). Your coach may securely keep coaching notes separate from our systems thereby accepting personal responsibility for compliance with UK GDPR. We take our commitment to an open and confidential coaching relationship very seriously and take every reasonable step towards achieving it. Your coach can answer any questions you have on this matter.)

  • Information about purchases and purchasing behaviours, including accessing affiliate links where applicable.

 

 

How we get the personal information and why we have it

 

The personal information we process is provided to us directly by you for the purposes of engaging with, or making an enquiry about, our services or organisation. Information about digital interactions is collected by tracking applications embedded within. the site.

 

Information about you is used across our websites, software and applications in the following ways:

  • Responding to your enquiries.

  • Granting access to gated resources and spaces including online courses, webinars and meetings where applicable.

  • Analysing our website traffic to understand how visitors uses our sites.

  • Sending and receiving communications about possible or ongoing collaborations.

  • Delivering targeted marketing materials (for example, promotions).

  • Delivering subscribed-to company updates and content.

  • Proposing service particulars and prepare and maintain engagement contracts.

  • Enabling delivery of contracted services including but not limited to transformational coaching,  spiritual counselling, English language coaching, learning experience design, and L&D consultancy.

  • Billing and accepting payments for contracted services.

  • Delivering charitable services and discounts for select clients.

 

We don’t currently share this information with any third parties except to comply with any legal requirement to do so.  There are no plans for this to change but we will inform you in writing prior to any policy change impacting your personal data.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You can remove your consent at any time by contacting info@agb-solutions.co.uk

  • We have a contractual obligation (if applicable). 

  • We have a legitimate interest.

 

 

How we store your personal information

 

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we use practices and services consistent with current best industry standards to safeguard and secure the information we collect.

 

Data is collected to our website databases hosted by Wix and transferred to our HubSpot CRM databases where it is processed and securely stored. Sometimes we need to transfer data to other SaaS providers (for example, mailing list management) or connect them to your data by API integration. We take all reasonable steps to ensure your data is secure throughout any such process.

 

Unfortunately, no data transmission can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

 

Your own computer’s security remains your responsibility at all times.

 

We keep your information until:

  • you unsubscribe from our mailing lists (subscriptions only),

  • request erasure of your information, or

  • all legal bases for retaining it no longer apply.  

 

We will then dispose your information by using secure digital data shredding software that renders your data unrecoverable.

 

 

Links to external websites and resources

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Our websites may contain links to websites and resources that are the property and responsibility of third parties. Although we endeavour to link to secure sources, we have no control over the content of websites controlled by third parties, and we recommend reading the privacy notice of any website you visit including those linked on our websites.

 

 

Your data protection rights

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Under data protection law, you have rights including:

 

Your right of access - You have the right to ask us for copies of your personal information.

 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at info@agb-solutions.co.uk with ‘GDPR REQUEST’ as the subject to make such a request.

 

How to complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at info@agb-solutions.co.uk , putting 'COMPLAINT' clearly in the subject field..

 

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:      

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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